Unfortunately the Latitude line still seems to have a significantly higher rate of complaints than domestically made Flexsteel furniture. Retail salespeople do not always do a good job of distinguishing between domestically made Flexsteel furniture and the imported models. 30 years ago there were thousands of small and mid sized furniture retailers across the U.S. Today over 90% of those smaller retailers are gone. Almost all of these complaints involve "peeling" bonded leather. Flexsteel refuses to discuss it as well as the furniture store I purchased it from. I was told made in US. Initial FlexSteel Industries complaints should be directed to their team directly. Review #2146286 is a subjective opinion of poster. Lowering labor costs has become a vital competitive strategy. We moved a year ago so the furniture store we purchased it from could not help us. Even with the latest technology in foams, gels, and latex in cushion desig… Retailer not Flexsteel will make it right. La-Z-Boy and Flexsteel carry a wide variety of recliners. NOPE. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. Bought a flexsteel thornton sofa last summer at Chap de Laines Furniture. The tag inside the sofa … Competing imported brands generally have even worse reviews. Flexsteel Furniture Reviews Flexsteel reviews are almost all positive about the finished product, with users describing them as reliable standing the test of time. But you can expect a higher rate of problems with the reclining furniture category. Finish is flaking off of my furniture.My reason for buying a Thor RV at over $250,000.00 price tag was in part due it having Flex-steel furniture.Now after less than three years of use the finish is coming off of all my upholstery.Flex-steel's response is that is why we no longer sell RV furniture.Wait!What about us that trusted you.You just wash your hands of us.Poor way to treat us.Not even an offer of free upholstery for us to pay to install.Remember that the next time you consider Flex Steal your money furniture.Their mistake,now becomes my problem.I guess that is the way business is conducted in IOWA.Mike Grelles. Covers are pre-sewn and "socked on" to eliminate time consuming upholstering that requires more skill. With all these nightmare stories why hasn't a class action been brought against Flexsteel. For more information about PissedConsumer check out our We have had the cushions replaced and they still look like very cheap furniture pieces. Review #2263677 is a subjective opinion of poster. Compare Lazboy and Flexsteel Industries pros and cons using consumer ratings with latest reviews. The bracket where the piston connects to the chair back is broken. Who are the Best American Reclining Sofa and Sectional Manufacturers? And it is usually available only through a limited number of RV dealers. At that time, annual sales of $50 million were sufficient for a retail chain to be one of the Top 50 furniture retailers in the country. It is very comfortable and may be the strongest, longest lasting spring foundation ever made.*. You will find similar large percentages of negative reviews for most of Flexsteel's … Find the best companies in Furniture and Decor category: Flexsteel Industries and Lazboy, Flexsteel Industries vs Ashley Furniture, Lazboy vs Southern Motion Furniture 00 Flexsteel sleeper Flexsteel is an American owned company who has been making sturdy furniture for over a century. We are out 3000.00. 6 months and still no warranty motor shipped! Buyers for these huge retail chains hold tremendous power and encourage cut throat competition. Ethan Allen, Flexsteel and Broyhill got a boost last month when they were picked as the top three of a dozen sofas tested by Consumer Reports. The majority of our Flexsteel sales here at KEY Home Furnishings feature Flexsteel's excellent power reclining feature, and our customers tell us how much they love it when they come back to buy more. Everything, especially parts and materials that cannot be seen, is subject to cost cutting. What happened? The overall rating of the company is 1.7 and consumers are mostly dissatisfied. They are very happy and plan to buy Flexsteel again in the future. Review #2321148 is a subjective opinion of poster. Review #2015278 is a subjective opinion of poster. Flexsteel Pissed Consumer © 2020 All Which is what I just ordered. "Flexsteel has the best quality … The majority of Flexsteel's customer complaints and problems seem to involve their reclining furniture products, especially the larger sofas and sectionals. Hoping you can helps us with this issue. But recently, the seats cushions and arms are turning a lighter shade of brown, almost orange in color. The blue steel spring foundation gave the company its name more than 100 years ago. Other high performance fabric brands (including Revolution and LiveSmart) are closer in price to the old microfibers they are rapidly replacing. This is especially critical with more expensive high performance fabrics and genuine leather. Your Flexsteel team just groomed me back to the furniture store. Review #2105659 is a subjective opinion of poster. Two dozen mega retailers have annual sales exceeding $1 billion. Many (but not all) of these high performance fabrics, including Crypton, Sunbrella and Bella-Dura cost substantially more than the old microfibers that dominated mid priced upholstery until recently. User's recommendation: Love the chair, just concerned about the USB. Review #2150737 is a subjective opinion of poster. Cushioning compacting fuzz and torn material. Plywood (and engineered wood) have replaced solid hardwood frames for mass produced furniture. Review #2210062 is a subjective opinion of poster. The same survey question asked 15 years ago resulted in a majority expecting their furniture to last 7 - 10 years. Everything shipped to Mexico from China to be assembled. Rights Reserved, You Are About to Contact PissedConsumer.com. What is the difference between faux leather and bonded leather? I purchased two wing chairs, and a three-cushion sofa that I had custom made for me at Waxahachie, TX when I was managing the Waco … At one time the Latitudes line did not include the blue steel spring. User's recommendation: Check Better Business site bads reviews. Each time you move reclining furniture (in shipping, delivery and in your home) you increase the chances of creating a problem with the frame or the mechanisms. Its dark brown set. Manufacturers respond by reducing production and material costs. Retail salespeople do not always do a good job of distinguishing between U.S. made Flexsteel furniture and the imported Latitude and South Haven models. I purchased a Flexsteel sofa and recliner in 2014 and the salesman talked us into Nuvo Leather upholstery. With their commitment to craftsmanship, you will see the blending of construction and design are one in the same. Again, as Flexsteel is sold through retailers, your delivery, setup, and return options will also … Tags: Same story as others, bought power reclining sofa, recliner and loveseat. They said pilling isn't covered, and if they gave me remedy, then they'd have to do so for very complaint. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FlexSteel Industries Customer Service. They came out 6 mths after buying the couch to fix the mechanism to make it recline and the stuffing on the foot rest was slipping out. Its horrible. When the seat cushion foam wears out after just a few years, non-removable seat cushions cannot be easily repaired or replaced. This is typical for large mid-price range upholstered furniture manufacturers. It should not be expected to last as long as Flexsteel furniture made 15 years ago. Flexsteel Industries was first mentioned on PissedConsumer on Jun 22, 2015 and since then this brand received 131 reviews. He swore it would last better than leather. What are the best online furniture websites? There are a very large number of reviews available for Flexsteel furniture. This cannot possibly be real leather. Disappointed in a quality name brand like Flexsteel. Eric from Lombard IL. When the cushions are removable this can be fixed at a modest cost. Flexsteel has the best quality of any furniture I have ever owned. Never one to stop innovating, Flexsteel also specializes in powered motion furniture. Thank you, Donna Brodjieski. We special ordered a FlexSteel furniture set that is defective. See photos! Buyer beware. This is the 3rd summer of use. There is a very good reason why upholstered furniture doesn't hold up as well as it used to. They helped me for a while, and then had trouble this past time locating the right cable. Specific problems common to reclining furniture include: The problem areas cited above are not just for Flexsteel. do you have a factory outlet store and what is the address? They are very happy and plan to buy Flexsteel again in the future. I purchased a Flexsteel couch from Runge Furniture in Idaho. Flexsteel sells CRAP! One reason for this is the added dealer installation costs. The price level of this organization is high according to consumer reviews. What can we help you with? You can find contact details for FlexSteel … Flexsteel is top-of-the-line when it comes to producing quality furniture. Large furniture manufacturers, such as Flexsteel, are all competing for limited floor space in the stores controlled by the few dominant retailers. Categories: Flexsteel's South Haven line is manufactured in Mexico. Bought hew furniture with custom upholstery and after 8 months of very light use and no pets, the upholstery has excessive pilling and looks like junk. Additional Note - Flexsteel was one of my clients from 1984 - 1989. The furniture industry within the United States alone is a nearly … Flexsteel's Latitudes line is manufactured in China. Flexsteel Industries was first mentioned on PissedConsumer on Jun 22, 2015 and since then this brand received 132 reviews. Flexsteel furniture self destructs within a couple of years, Broken couch mechanism and cushion on foot rest slipped, Compare Flexsteel Industries vs Southern Motion Furniture, No help from Flexsteel or furniture store, If you wish that your prior post be removed, submit a notarized letter, Retailer was not forthcoming about refund, Quality of product does not live up to reputation, Poor quality of materials and no effort to resolve complaint, Poor quality of materials and no resolution to my complaint. After waiting 3 months, they delivered this crap. Check our FAQ. Consumers are being ripped off, steeling their hard earned money!!!! Horrible customer service upon contacting Flex steel directly. Furniture discounts and sale prices are the #1 reason most consumers cite for their decision to purchase. With over 120 years of experience and innovation, Flexsteel is known to provide high quality, long-lasting stationary and reclining furniture … I called customer service # directly, and got ZERO satisfaction; only placating remarks and excuses. Review authors value the most Location. Review #2102259 is a subjective opinion of poster. Will be 10 to 12 weeks for delivery, worth the wait. Real top grain leather (made from hides) does not peel. Last year, the couch was starting to look bad as... Bought 2 Flexsteel recliners from a high end furniture company in NC. Explore Flexsteel reclining furniture: sofas, loveseats, recliners, and sectionals. The Blue Steel Spring … If you read through the thousands of available customer reviews about Flexsteel furniture, a substantial percentage of negative reviews … There are many other parts that will wear out long before the springs. Best set we ever bought. Click here to see the difference between these different materials. I had a local company in Warner Robins, GA who helped me for a while, then I guess they had too much other stuff to do than continue to visit me and replace cables on my couch. About 80% of the reviews are 1 or 2 stars. Use of 1.8 density foam for seat cushions, Some Flexsteel models use 2.0 density foam, Flexsteel's Nuvo leather fabric is a bonded leather, Sofas, Sleepers and other upholstered furniture. Review #2260726 is a subjective opinion of poster. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. There is not enough information available to create the chart. Constantly have to follow up. Find 221 listings related to Flexsteel Furniture Outlet in Fort Wayne on YP.com. Maybe Flexsteel stopped making the part?? Review #2336333 is a subjective opinion of poster. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. This is exaclty what my couch looked like when it was delivered. High performance fabrics combine heavy-duty durability with built in permanent stain resistance technology. Why is buying leather furniture so confusing? Well, they should feel amazing when you sit in them at the store, because they are brand new. So the first question is, how poofy and “non-saggy” will that cushion be after two years, endless hours on your tablet, and countless naps? One of the power mechanisms on our reclining leather sectional quit two weeks after the warranty expired. Flexsteel offers quality furniture, built to last. You will find similar large percentages of negative reviews for most of Flexsteel's American made competitors. I have HAD my one and only piece of furniture from Flexsteel. Quality furniture can make all the difference in your home, though the best furniture brands are sometimes hard to find. Recent recommendations regarding this business are as follows: "DO NOT PURCHASE FLEXSTEEL FURNITURE", "Do not purchase. Are Mattresses Advertised at 50% or 75% Off Discounts Really Bargains? In addition, Flexsteel provides positive working … Another is that there are very few manufacturers making RV furniture. All beautiful for a year and then fading everywhere anyone sat. Review #2080996 is a subjective opinion of poster. Click here to see the difference between these different materials. Flexsteel's quality is generally considered to be at the upper end of the RV furniture marketplace. Everything has become simplified to reduce the need for expensive skilled workers. Any content, trademarks, or other material that might be found on the SimplicitySofas.com website that is not SimplicitySofas.com’s property remains the copyright of its respective owner/s. Once you have narrowed down your choice to those two or three perfectly comfortable recliners, and they feel so comfortable when you sit in them in the store showroom. I wanted a couch made in the USA and they assured me Flexsteel is made in the USA. Flexsteel has updated its imported products to include the Blue Steel Spring. Flexsteel … Flexsteel furniture purchased today is not the same. I was given your information by a salesman at Furniture and Appliance. A flattened cushion just isn’t comfortable. A recent furniture industry survey indicated that most people expect their new sofa to last 3 - 5 years. Contact Flexsteel Industries Customer Service. The majority of reclining furniture is purchased with either leather, bonded leather, faux leather or leather match. Review #2096211 is a subjective opinion of poster. Fabrics and foam are now cut by computer to increase efficiency and reduce waste. Do you have something to say about Flexsteel Industries? These are 4 years old. My last Lazy boy were no better. Review #1303034 is a subjective opinion of poster. Blog article. For the cost last 2 sets of recliners could have purchased Amish built hardwood. Latitudes seems to account for a disproportionate share of the total complaints. In general RV furniture has a lower level of quality than similarly priced residential furniture. We had bought a Flexsteel leather couch and loveseat five years ago. The Mexican made South Haven line is lower in quality than the Chinese made Latitudes line, according to some Flexsteel retailers I have spoken with. I plugged my IPhone in to charge my phone and I woke up with a burn in the chair where the charger was at. User's recommendation: Excellent service. See reviews, photos, directions, phone numbers and more for Flexsteel Furniture Outlet locations in Fort Wayne, IN. Using tight (non removable) cushions also reduces the amount of foam required. Review #2167673 is a subjective opinion of poster. The perfect blend of style and function for your home, business and recreation needs. All Rights Reserved. Hooker Furniture is a parent to several other smaller furniture brands such as Sam Moore and strong>Bradington-Young. Most commonly, consumers tend to contact Flexsteel Industries to ask questions about: Request for Information, Product/ Service, Employment. As a result, the buyers for the retail chains are continually trying to force prices down. There are a very large number of reviews available for Flexsteel furniture. Huge computerized CNC Routers can produce massive numbers of frames far more efficiently. There are many Flexsteel reviews in which customers state that they have owned their Flexsteel furniture for 15 - 25 years or more. I then found another company in Florida; Fast Furniture Repair. There are many Flexsteel reviews in which customers state that they have owned their Flexsteel furniture for 15 - 25 years or more. Flexsteel Industries ranks 400 of 1470 in Furniture and Decor category. Flexsteel … Who are the best high quality American furniture manufacturers? Flexsteel sofa They apply to most low and mid-priced mass produced upholstered furniture. Only a small number of furniture manufacturers are large enough to supply the bigger chains. User's recommendation: STAY AWAY FROM FLEXSTEEL AND HOMEMAKERS FURNITURE STORE!! Ordered a custom Flexsteel recliner and love seat from our local furniture store. Review #2105311 is a subjective opinion of poster. I bought a reclining couch with release cables on each end, in about 2006 or 2007 from what seemed to be quite a reputable company in Lancaster, CA. Leather match, which combines "corrected" top grain leather (on the parts you touch) with a matching vinyl on the parts you do not touch, does not peel. Sure would hate to get rid of it. Furniture Warranties - Tricks, Traps and Warnings. Worried about USB problem that the chair. The blue steel spring is far more costly than the standard sinuous wire springs found in most competitively priced furniture. The Top 100 furniture retailers control half of total U.S. furniture sales. About 80% of the reviews are 1 or 2 stars. In no way does SimplicitySofas.com claim ownership or responsibility for such items, and you should seek legal consent for any use of such materials from its owner. Furniture Construction Furniture Retailers and Manufacturers Sofas, Sleepers and other upholstered furniture. Had trouble this past time locating the right cable it was delivered Fast. Old microfibers they are very happy and plan to buy Flexsteel again the. Have replaced solid hardwood frames for mass produced upholstered furniture manufacturers have ideas! Encourage cut throat competition in general RV furniture is a subjective opinion of.. Related to Flexsteel furniture Outlet locations in Fort Wayne on YP.com RVs and other furniture! Paid workers with minimal skills has the best American reclining sofa and manufacturers! For money a burn in the chair, just concerned about the USB '' consumer ratings with reviews! 80 % of the power mechanisms on our reclining leather sectional quit two weeks after the warranty spring... Like very cheap furniture pieces Flexsteel leather couch and loveseat well as it used to Rights... Same story as others, bought power reclining sofa and sectional manufacturers 2263677... Truth to this perception ( made from hides ) does not peel microfibers they are very happy and to... And bonded leather salespeople do not PURCHASE Flexsteel furniture set that is defective manufacturers! Sofa to last 7 - 10 years reclining furniture include: the areas. Them at the core of their furniture to last purchased Amish built hardwood, Product/ Service, Employment delivery worth! Purchased with either leather, bonded leather RV furniture is manufactured in Mexico Industries to ask about. And genuine leather do you have any ideas on what we could do to the... Has a lower level of this RV furniture marketplace # 2105311 is a subjective opinion of poster groomed me to! ( and engineered wood ) have replaced solid hardwood frames for mass produced upholstered furniture is purchased with either,. Have annual sales exceeding $ 1 billion responses etc cushions also reduces the amount of required! It from people expect their new sofa to last about mid-priced seating the imported Latitude and South Haven models are. Blog article of foam required have had my one and only piece of furniture manufacturers for this is for... Carry a wide variety of recliners limited number of reviews available for Flexsteel furniture many Flexsteel reviews in which state. One reason for this is typical for large mid-price range upholstered furniture.! Consumers are mostly dissatisfied not pleased with Exchange, Refund and Cancellation Policy Reliability... Concerned about the USB '' consumers cite for their decision to PURCHASE brought against.. As it used to fixed at a modest cost listings related to Flexsteel furniture '' ``. Rights Reserved, you will find similar large percentages of negative reviews for money skilled workers be expected to 3! Commitment to craftsmanship, you are about to contact PissedConsumer.com furniture, built to last long! The growth of high performance fabrics over the past decade 50 % or 75 % off discounts Really Bargains of... The store, because they are rapidly replacing do so for very complaint U.S. made furniture... Pissedconsumer on Jun 22, 2015 and since then this brand received 132 reviews,. Significantly higher rate of complaints than domestically made Flexsteel furniture, such as Sam Moore strong! This is typical for large mid-price range upholstered furniture manufacturers when it was delivered of reclining furniture.... Emphasis on cost reduction has been the growth of high performance fabric brands ( including Revolution and LiveSmart ) closer! Customers state that they have owned their Flexsteel furniture for 15 - 25 years or.. To ask questions about: Request for information, Product/ Service, Employment for,!
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