page paper describing emotional intelligence W r i t i n g

‘EMOTIONAL INTELLIGENCE 2.0’

by Travis Bradberry & Jean Greaves

The concept of Emotional Intelligence is being discussed in most areas of organizational management, but it can be easily broken down into 4 main concepts which are described in this book. These subjects are self-awareness, self-management, social awareness, and relationship management through life skills development. Empathy is also discussed and should be addressed in the paper. These concepts are extremely relevant to our study of Crew Resource Management but more importantly, this book will be valuable to you in every aspect of your life. This book and these concepts help you to know and define yourself as well as helping you in your interaction with others. Several aircraft accidents and incidents can be attributed to poor crew interaction instigated by unexpected individual actions. When you buy this book (new only, not used), you will be able to access an electronic emotional intelligence test which will help you identify your strengths and weaknesses in these areas. Knowledge of these subjects is crucial as you prepare to enter your professional life not only as an aircrew member but as a future captain. Knowledge of these subjects is also invaluable in your personal life and relationships.

Be prepared to discuss this book in detail on Week 5: Self-Awareness and Self-Management Strategies and Social Awareness and Relationship Management Strategies.

Your assignment will be a 4 to 5-page paper describing Emotional Intelligence and how an understanding of Emotional Intelligence will affect your actions and interactions as an aircraft crewmember. A course of action that has proved both beneficial and personally enlightening: take the electronic self-assessment (code found at the end of the NEW copy of the book) and use the results and the book content as a basis for the paper. A paper without reference to the guest lectures and the electronic self-assessment will not have employed the resources available and will be assessed accordingly. If we are fortunate enough to have Dr. Robin Rose as our subject matter expert (SME) presenting this module, references to her presentation will be expected in your paper.