least two peer discussion question post answers H e a l t h M e d i c a l

least two peer discussion question post answers H e a l t h M e d i c a l

Read “Case Study 4-2 Choosing a Performance Management Approach at Show Me the Money.” at the end of Chapter 4 of the Performance Managementtextbook (page 119).

(Case Study 4–2 What Should We Do Now?

Jenny Taylor, receptionist at Caring Physicians Clinic, was responsible for calling patients to remind them of their appointments. Dr. Ann Ryan, medical director of the clinic, found Jenny to be hardworking and pleasant to the patients. One morning, Dr. Ryan arrived and found Jenny crying in the supply room. When she questioned Jenny, Jenny sobbed that for the past three months she had forgotten to order supplies. Jenny had been borrowing supplies from the pediatrics office next door. Now, they were unwilling to lend her more. Jenny confessed that she had called the supply center once and faxed a list of supplies over, but had not followed through. This morning, Jenny called the supply center again and found out that they were out of business. Jenny told her immediate supervisor, Barbara Lakes, patient care coordinator for the clinic. Lakes fired Jenny for incompetence. In the meantime, patients were waiting and there were no clean sheets, gloves, or gowns.

Discussion Questions

1. What was the beginning of the problem?
2. What should Jenny have done?
3. Using the elements of effective communication, discuss what Dr. Ryan and Barbara Lakes

should do now.

  1. Based on the case study, assess whether Show Me the Money should use a behavior approach, a results approach, or a combination of both to measure performance.
  2. Using the table that accompanies the case study as a guide, select the job descriptions that apply to the account executive job.

Explain why you chose the approach you did.

Justify and support your responses. Be sure to draw from, explore, and cite credible reference materials. In responding to your classmates’ posts, note whether you agree or disagree with their assessments. Why or why not?

You are required to reply to at least two peer discussion question post answers to this weekly discussion question and/or your instructor’s response to your posting. These post replies need to be substantial and constructive in nature. They should add to the content of the post and evaluate/analyze that post answer. Normal course dialogue doesn’t fulfill these two peer replies but is expected throughout the course. Answering all course questions is also required.

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