implemented things like standard operating procedures B u s i n e s s F i n a n c e
*Instructions: There are 2 responses. Write a 100 word response for each.
Response 1:) Maggie
In many organizations, the principles of scientific management that Taylor introduced so many years ago are still present and very relevant. Companies have implemented things like standard operating procedures to ensure that their employees are aware of what their responsibilities are and have a detailed method that should be used to accomplish those tasks. This ensures that tasks are completed efficiently and effectively each and every time. This is also very helpful when employees are away on vacation or are out sick because the person who takes care of their responsibilities in their absence will know exactly what is expected of them and have a road map for exactly how they should go about completing those tasks. In other cases, however, an individual’s job may involve more creative work or tasks that are ever changing and evolving. In this situation, scientific management will not have the same level of effectiveness. In general, scientific management seems to have mostly positive effects, especially as it relates to the outputs of an organization. However, policies and procedures and rigid schedules can only work to a certain extent. Employees are all human and have different thought processes and ways of doing things. This can make certain work environments difficult for some individuals. Having the freedom to complete tasks in one’s own time or in their own way is becoming increasingly important in the world today. Individuals in the work force are growing tired of the nine to five routine that previous generations have accepted and exceled in. Even still, there is a place for scientific management. Streamlined processes, more times than not, will equate to higher levels of efficiency.
Response 2:) Allison
“A theory stating that an organization is a managed system that changes inputs into outputs” (Ivancevich, 2018, p. 10). The systems theory approach relies heavily on the interaction with the surrounding environment of the organization. The necessary resources are provided through the environment in which the organization is supported. These resources include the customer, employees, shareholders, suppliers, and government. Without these key essentials, there is no order balance to the organizational effectiveness.
The organization of choice for this scenario is Apple. The product that is produced is easy to use, high end technology. Because of its simplicity, customers are more likely to purchase. The company also has a section of their store front dedicated to customer relations. If they have trouble with the technology, the employees are there to help. Shareholders more likely to invest if the company is a successful in the overall effectiveness of the organization.
I think Apple does a great job all around the board of providing these things. The main reason they are great at quickly turning their inputs into outputs is because of the customer valued relationship. This is extremely important especially if your organization is well known brand. “Measures of satisfaction include employee attitudes, turnover, absenteeism, tardiness, and grievances” (Ivancevich, 2018, p. 13). If the customer isn’t satisfied, then the organization will struggle to succeed.
The Bible says, “Whatever you do, work heartily, as for the Lord and not for men, knowing that from the Lord you will receive the inheritance as your reward. You are serving the Lord Christ” (English Standard Version). It is important to remember that we work for the Lord and not for the glory of man. Whether we are a part of an organization that is succeeding in the world or barely surviving, we must recall the true standard for Christ. If we can do this then we have done what God has called us to do.
Ivancevich, J.M., Konopaske, R., & Matteson, M.T. (2018). Organizational behavior and management (11th ed.). McGraw-Hill Education. ISBN: 978-1259852343
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