1 ), 53 – 79 kaplan B u s i n e s s F i n a n c e

Generate recommendations for process improvement and organizational fitness for a selected organization in the form of a 6– 8-page proposal that is targeted for its management team.

Required Resources

Balanced Scorecard

The following resources are required to complete this assessment.

This article introduces the concept of a balanced scored to motivate and measure a business unit performance.

• Kaplan, R. S., & Norton, D. P. (1996). Linking the balanced scorecard to strategy. California Management Review, 39(1), 53–79
• Kaplan, R. S., & Norton, D. P. (1992). The balanced scorecard: Measures that drive performance. Harvard Business Review, 70(1), 71–79.

Preparation

The goal of this assessment is to generate recommendations, in the form of a proposal for process improvement and organizational fitness. Make your recommendations for the organization you selected in Assessment 4 for the balanced scorecard presentation. Apply the concepts of balanced scorecards to create your recommendations.

Instructions

In your proposal, use specific language and include evidence-based concepts from peer-reviewed literature, including a minimum of four outside peer-reviewed sources. Communicate information and ideas clearly, accurately, and concisely, including reference citations and using correct grammar. Include the following in your proposal:

• Describe the selected organization, including its vision and mission.
• Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Refer to the materials in the Resources.
• Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion:

• Financial performance measures.
• Internal business processes.
• Learning and growth.
• Customer satisfaction.
• Convey the organization’s values through an ethical, organizational, and directional strategy.
• Recommend evidence-based and best practices for monitoring and improving discussions.
• Generate one recommendation for each of the following:

• Process improvements.
• Quality improvements.
• Organizational efficiency.
• Learning implementation.
• Implementation and evaluation.

Additional Requirements

• Written communication: Written communication should be free from errors that detract from the overall message.
• APA formatting: Resources and citations should be formatted according to APA style and formatting guidelines. Use APA format for all of the following:

• Cover page.
• Abstract.
• Table of contents, including a list of figures and tables.
• Headings and subheadings.
• Reference list.
• Number of resources: A minimum of 6 resources. The following Norton and Kaplan articles will serve as two resources.

• The Balanced Scorecard: Measures that Drive Performance.
• Linking the Balanced Scorecard to Strategy.
• Length of paper: 6–8 typed double-spaced pages.
• Font and font size: Arial, 10-point.

• Template and instructions attached , template must be used.